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Relevant Experience
Experiences and Education
I have over seven years of extensive experience in the Servicenow Platform serving as an Architect, Administrator and Developer.
Experience :
Algar TI Consultoria
2018 to presentSystem Analyst
Providing Service at Renault South America / Nissan South America
I currently hold the position of Administrator and ITSM management platform (ServiceNow) lead for the South America Regions. This platform serves as a crucial communication interface connecting users from Renault / Nissan Companies with the IT department.
Algar TI Consultoria
2014 to 2018Support Analyst
Providing Service at Renault South America / Nissan South America
In this role, I was responsible for user service, including VIP users such as Directors and Executives. I also focused on developing and analyzing reports to enhance service quality. Additionally, I collaborated with teams across various locations in South America, fostering knowledge-sharing and providing assistance. I have contributed to the development of impactful solutions that have significantly improved the overall operational efficiency and customer satisfaction.
Education :
Unigranrio University
2011 to 2014Bachelor of Information Systems
Freinet High School
2007 to 2009High school and IT Technical course
Relevant Projects
Projects
Mobile Developments
Mobile Projects
Minhas Listas (My Lists)
An application designed to manage product listings in the marketplace and track the total purchase amount as items are added to the cart
- Available only on Brasil
- Personal Project
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React Native,
Firebase
